Wightlink has apologised after a booking system problem led to customers being overcharged.
WIGHTLINK has apologised to Isle of Wight ferry passengers after a computer glitch yesterday (Monday) led to some being overcharged.
The company has offered a refund to anyone who was overcharged, if they contact them. Wightlink blamed the error on its new booking system, introduced last month.
Customers were being quoted a price of up to £110 for a day return, when they had expected to pay around £38.
A spokesman for the company said: "We are going to go through our records those who were overcharged and offer them a refund. If anyone feels they were charged completely the wrong fare, they can also get in touch. We were horrified when we found out what had happened to a few customers."
Anyone wanting to query their fare should call the company’s call centre on 0871 376 1000.
Affected customers can contact Wightlink via firstname.lastname@example.org
If you were affected please e-mail us via the address below.