Tax office changes on the Isle of Wight

By Richard Wright

Wednesday, February 12, 2014


HM Revenue and Customs (HMRC) has confirmed how it will replace its tax enquiry office at Broadlands House.

The Isle of Wight is one of the areas throughout the country which will have a new service which HMRC said was successfully trialled in the north-east of England.

Closure of the permanent office comes despite a campaign by unions and an appeal by Isle of Wight MP Andrew Turner. It is one of 281 axed throughout the country.

HMRC said at the time it would be replaced by expert phone advisers and a mobile adviser for those who needed a face-to-face appointment.

It confirmed today (Wednesday) it was going ahead with the new service, to be launched in May, coinciding with the closure.



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by Peter Cole

13th February 2014, at 13:24:21

Will this be a premium rate number like most service of this kind????????

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by Valerie Ching

13th February 2014, at 09:07:54

I wonder if an "expert" phone advisor, will be a real, qualified tax specialist or just a person who sits in a call centre or at home, who reads out the website printed advice and Q and A from a script. If the latter, will Islanders be able to get these jobs. .

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by david wright

13th February 2014, at 00:28:17

Yet another example of 2014 Britain that we pay more but get less service for it.

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by alan naylor

12th February 2014, at 18:17:35

The Tax man has gone. No one is earning enough on the island to warrant one in fact we are begging from the mainland coffers and the E U or any other fund available

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by Keven Ball

12th February 2014, at 17:09:53

Doesn't sound quite the same as it was before? However, at least there is a service still in operation.

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by Ashley Harcourt

12th February 2014, at 16:39:17

Expert phone advisers indeed.
What country will this call centre be in? I.e. Wales or England?
I've just spent 15-minutes on the phone to another government expert phone advisor. The DVLA in Wales - they didn't even know if a license could be issued to addresses on the Isle of Wight and had to go and check. Brilliant!!

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12th February 2014, at 16:30:26

It will be a premium number so it will cost you to call them. They are rolling out cheaper numbers but it is still not free to call them. But on the bright side your call should be tax deductible.

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by B Lane

12th February 2014, at 16:07:06

Crikey ... even the tax man's giving up on the Island !!!!

Any views or opinions presented in the comments above are solely those of the author and do not represent those of the Isle of Wight County Press.

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