Tripadvisor triumph for Isle of Wight hotels

By Emily Pearce

Thursday, January 23, 2014

 

Tripadvisor triumph for Isle of Wight hotels

Swiss Cottage, Shanklin, was one of three Isle of Wight hotels to feature in the Tripadvisor 2014 Travellers' Choice Awards bargain stays category.

THREE hotels in the same Isle of Wight town have been named among the best bargain stays in the UK.

Shanklin's Swiss Cottage, Carlton Hotel and Hambledon Hotel have all featured in the Tripadvisor 2014 Travellers' Choice Awards.

They came 10th, 17th and 19th, respectively, in the travel website's top 25 bargain hotels.

Number one was Lauriston Court Hotel, in Llandudno, Wales.

Swiss Cottage owners Keith and Christine Beckett said the key to success was going the extra mile to look after their guests.

"We have always been listed on Tripadvisor as one of the best hotels in the south, so our guests obviously like what we do — and most of them don't even use computers! We do our best to look after them," said Keith, 50.

"We charge between £36 and £40 for bed and breakfast. We have to be especially competitive and affordable on the IW, because people will go to other resorts on the south coast rather than pay for the ferries."

Tripadvisor's annual awards, as voted for by travellers who post reviews on the website, recognise the most popular hotels, bed and breakfasts, holiday resorts, beaches and restaurants in the world.

The Milestone Hotel, London, was named the best hotel in the UK, and the Grand Hotel Kronrnhof, in Pontresina, Switzerland, the best in the world.

Reporter: emilyp@iwcpmail.co.uk

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Displaying the last 10 of 23 comments - Show All Comments

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by Mike Crowe

25th January 2014, at 22:32:12

Keith I do illustrated talks and on two of them, because it is loosely related, I finish up showing two Union Flags and ask which one is upside down. Very few people know which is which :-)

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by Keven Ball

25th January 2014, at 18:51:07

@ Keith
The old saying " be careful for what you wish for" might come into play for you in the long-term? I wish all small businesses well on the island and in general. If you feel you are getting the trade and can compete with a big chain then good luck to you.

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by Keith Beckett

25th January 2014, at 14:32:10

Mike just checked the flag again and we did have it right in the first place, as the broader diagonal white strip is at the top on the side of the flagpole. Swapped it back as it was. Thanks anyway

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by Keith Beckett

25th January 2014, at 12:53:51

Don, Yes the Hambledon is another great place to stay. We work with Bill & Jackie (fellow Londoners) & help each other whenever we can plus several others, whether they are walkers, families, couples or lone travellers, as that’s how you get on in this business working with others who are of similar mind & establishment to yourselves.
Thanks Mike been up the ladder & now rectified this, funny it was never spotted by anyone else!
To Debbie, Den & Dennis & others, Thanks for all your kind words & views it is appreciated as we do aim to please everyone.
As long as our Guests do respect our property, abide by our simple guidelines to make their stay as enjoyable as we can, in return it helps us & our workload alot easier, we will then always get on great. Not too much to ask is it.
And lastly Annabel, Are you getting me confused with someone else, as I will apologise as I not sure I know you?
Hope that covers everyone, as you can see it’s good to talk &

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by Keith Beckett

25th January 2014, at 12:25:22

Keven, Bring on any healthy competition. They currently charge £32 to £43 pppn plus breakfast at £8 plus dinner at £23 (apart from their special offers) but they are a big chain hotel and we are not, as we provide a more personal home from home approach & atmosphere.
Den & Stephen, We do not necessarily lower are prices, as we believe our prices are affordable and what people should pay!
Terry, yes we already do, we have our own Hoteliers Association, Visit Isle of Wight, local Council and many more who are actively involved in negotiations continually with the Ferry Companies.
Steve, we do have Trade Rates agreed with both ferry companies & do pass on all the discounted rates onto our guests. We can’t speak for anyone else.
We have found that being an Island, those who want to come to explore the Wight will do so but appreciate the Ferry companies could help us to help them to make the prices more inviting, as we all know it’s the most expensive wat

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by Keith Beckett

25th January 2014, at 11:57:14

Morning All, So many comments & interest I don’t know where to start but I will try to answer on our behalf only to you all;
John - Most are at a reasonable cost of £25 to £60 per person per night. Admittedly some places double their prices in the summer/peak times but that is everyone’s choice where they stay.
Our prices are what you see & in fact are cheaper again on our Short Break & Weekly Special Offers which suits our target market.
As far as food is concerned my wife buys & cooks fresh every day, hence we get better reviews & only charge between £11-15 for a 3 course traditional English meal.
Admittedly like all in the UK most do buy some food from wholesalers whether Medina Foods, Bookers, 3663 etc & some of it isfrozen for transportation etc, however frozen peas are still fresh frozen!
I sympathise with Alan, as we are only a smaller place & only open 7 Months of the year but I do agree with you there is always maintenance &

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by John Coueslant

24th January 2014, at 22:56:23

I usually look at the reviews on Trip Advisor before I book a night in a hotel-very useful to have other guests views in the stay. However,generally, I think Island hotels are way over priced,including the meals,which are usually frozen produce from a cash and carry. Give me a a Travelodge or a Premier Inn for better value any day or night!Well done this hotel on it's great service.

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by Mike Crowe

24th January 2014, at 21:51:26

Might have got an award, but still 'in distress' according to the Union Flag flying

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by alan naylor

24th January 2014, at 14:46:15

Almost all the hotels on the island as we speak are at the moment EMPTY I repeat EMPTY the large building has to be kept aired and rates paid for 12 months of the year which are very very high theres allways high maitanance needed during the winter beileive me owning an hotel particually on the I O W can be a nightmare there very little support for turisum on the island

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by Keven Ball

24th January 2014, at 10:23:10

Just to think these hotels might not be trading when the new Premier Inn comes to the island...

Any views or opinions presented in the comments above are solely those of the author and do not represent those of the Isle of Wight County Press.

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